Refund policy

Refund Policy

We want you to love your Pantrywise order. If something isn't right, we're here to help.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at contact@pantrywisestore.com with:
- Your order number
- A clear photo (or short video) showing the issue

Once we review your request, we will send you a free replacement or issue a full refund to your original payment method — your choice. You do not need to return the item.

Lost or Undelivered Orders
If your tracking shows no movement for an extended period or your order has not arrived within the estimated delivery time, please contact us and we will help resolve it with a replacement or refund.

Order Cancellations
You may cancel your order free of charge before it has shipped. Please email us as soon as possible with your order number.

Non-Returnable Situations
We do not accept returns or offer refunds for change of mind, or for items damaged through misuse or normal wear after delivery.

Refund Timing
Approved refunds are processed within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Questions?
Contact us anytime at contact@pantrywisestore.com.